FIDA Global
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FIDA Global provides the technological foundation for the modern, distributed enterprise. From HRIS to global consultancy, we empower workforce potential.

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FIDA Global

BUSINESS PARTNER FOR SUCCESS AND BEYOND

Solutions

  • Smart HRIS
  • FIDA Task Manager
  • FIDA Helpdesk System
  • Access Control & Attendance
  • FIDA Business Consultancy

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[email protected]
+94 11 710 80 20
No. 215 C, Raththanapitiya
Boralesgamuwa, 10290, Sri Lanka.
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Every Ticket Answered.
Every customer heard.

Preview

A cloud-based customer support and incident management platform serving ICT, Transport & Logistics, HR, BPO, and Manufacturing. FIDA Helpdesk prioritizes what matters, resolves it fast, and keeps your whole team in sync.

Real-time prioritization
Actionable insights
Cross team collaboration
Book a Demo
Logo

Every Ticket Answered.
Every customer heard.

A cloud-based customer support and incident management platform serving ICT, Transport & Logistics, HR, BPO, and Manufacturing. FIDA Helpdesk prioritizes what matters, resolves it fast, and keeps your whole team in sync.

Real-time prioritization
Actionable insights
Cross team collaboration
Book a Demo
Preview

Built for Enterprise Efficiency

Transparency & Trust

Every interaction tracked and visible. Build confidence with your clients through complete operational transparency.

Transparency & Trust
Robust Ticketing

Robust Ticketing

Smart prioritization for right-issue resolution. Ensure critical issues are flagged and handled immediately.

AI Support & Knowledge Base

An integrated AI chatbot handles common queries automatically, backed by a searchable knowledge base — so end-users can self-serve, and agents spend time on what actually needs them.

Analytics, SLA & Communication

Visibility that keeps everyone accountable. Real-time SLA monitoring flags breaches before they escalate, automated alerts notify the right people at every ticket event, and built-in team chat keeps agents in sync - all backed by operational reports for leads and managers.

40%

Reduction in manual HR work

Measured across payroll, attendance, and employee-record processes — from single-department teams to multi-company enterprises.

Before Helpdesk

Requests lived scattered across email threads and spreadsheets — with no shared view of what was urgent, who owned it, or how long it had been sitting unresolved. Priorities were guessed at, not tracked.

After Helpdesk

Email, spreadsheets, chat, shared drives, and sticky notes — now a single dashboard.

One unified system replaced five disconnected tools - with visibility the old process never had.

See it in action.

Get a personalized walkthrough for your team.

Book a Demo

More Solutions

FIDA Task Manager

FIDA Task Manager

Streamline project workflows with intelligent task prioritization and real-time team synchronization across your entire organization.

Access Control & Attendance

Access Control & Attendance

Enterprise-grade biometric security and automated attendance tracking for high-traffic environments and secure facilities.

Smart HRIS

Smart HRIS

Transform your human resources with our centralized HRIS platform, automating core HR workflows and unlocking actionable workforce insights.